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Terms and Conditions

  • 1. About Us

    9to9.online is an online shopping site that is owned and operated by Transmarco Concepts Pte Ltd. Please read carefully the terms and conditions below before using the site's facilities.
    Within an indefinite period, the terms and conditions will change. Your use of our site must follow any changes that are part of the agreement and are subject to the terms in accordance with the existing changes.

  • 2. Privacy Policy

    We take seriously the privacy of our customers and we will only collect and use personal information as we have adjusted in the statement below. Please read the policy carefully regarding this site. 9to9.online reserves the right to modify the privacy policy at anytime. Any changes in the rules will be posted on our website.

  • 3. Personal Information

    9to9.online does not sell, distribute or otherwise transmit any personal information the customer/buyer obtains online to third parties.

    Personal information collected online is only shown in our company and will only be used by Transmarco Concepts Pte Ltd for service delivery. Third parties contracted by Transmarco Concepts Pte Ltd for the agreed upon purpose, and not to use your Personal Information except as required by law, permitted by us or as outlined in the Privacy Policy.

    When you create an account on our site, any personal information we may collect includes but not limited to:

    - Name
    - Shipping address
    - Email address
    - Phone number
    - Mobile phone number
    - Date of birth
    - Gender

    The personal information collected from you will be used for the purpose of:

    - Delivery of products you have purchased from 9to9.online website.
    - Updating information on delivery of products and for customer service
    - Providing you with information related to products from 9to9.online website.

    The information you provide may be used for the administration of your account with us which includes:
    • to verify and manage financial transactions related to payments you make online;
    • Audit data downloaded from our site;
    • Improve the order and/or content of the pages of our site and adapt it to the needs of the users of the site;
    • Identifying our site visitors;
    • Research on the demographic data of our site users;

  • 4. Terms of Sale

    When making your reservation, you indicate a desire to purchase the product, which is subjected to the following terms and conditions. All orders are subjected to availability and confirmation of the order price.
    In accordance with the agreement with 9to9.online website, you can make payments legally and comply with existing laws. 9to9.online reserves the right to refuse any requests made by you at its sole discretion. Once an order has been accepted, we will notify you via email. When you place an order, you are required to provide all information to us correctly and accurately and that you are an authorised user of the credit/debit card or bank account. The cost of products and services may change. You must follow any changes to the fees posted on the site without prior notice.

    A. Contract of Sale
    When you place an order, you will get email notifications about pending orders and payments. Please note that this email is intended as a notification and is not the final stage of your order in the sales contract. The sales contract will not occur until we send the information via email that your payment has been received and the order item will be sent to you. Only items that are detailed in the email are included in the sales contract.

    B. Pricing and Availability
    We strive to provide the best service to ensure that every detail, description, availability and price of products appearing on the site is accurate, but we cannot avoid any errors that may occur. If we find an error in the price or availability of the goods you ordered, we will promptly notify you and give you the option of re-ordering at the correct price or cancelling it. If we are unable to contact you or receive a statement from you, we will cancel your order. If you cancel and have made payment, we will refund your money as Credit Point.

    C. Content / Promotion
    Any content or promotions that are described or posted on this site are subject to the rules of the particular campaign event.

    D. Colours
    We have made every effort to display, as accurately as possible, the colour of the products on our site. However, we can not guarantee the colour you see on the monitor is necessarily the true colour.

    E. Payment
    9to9.online provides several payment methods:
    Credit Cards: Visa and Mastercard

    We make every effort to ensure that every payment via credit card is secured. 9to9.online is protected by SSL (Secure Sockets Layer) technology scrambler as you process your purchase. We do not store your credit card information after your order has been completed. Instead, it will be delivered directly from the bank. We guarantee every purchase with credit card or information about your bank account is secure.

    Successful transactions will get an order confirmation number within one hour of purchase. If you do not get a confirmation number by email, please re-order or email our customer service.

  • 5. Delivery

    The delivery process will take approximately 7 working days. The delivery time will change depending on the shipping address.
    You can monitor your order that will appear in your account after payment confirmation.

  • 6. Exchange

    We allow exchange of products within 7 days after you have received the products subjected to the conditions that the products are still in their natural state, have not been worn and inside their original packaging. The returned or exchanged products must be intact with their price tags and packaging. The returned or exchanged products are your responsibilities until we receive the products. Please make sure the products are safely contained to prevent any damage to the products and its packaging.

  • 7. Copyrights

    All content contained in the website, such as text, graphics, logos, icon icons, images, sound clips, digital downloads, data compilations and software are the property of Transmarco Concepts Pte Ltd. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any or copies of the content provided or appearing on this site or use it for any matters relating to a business, commercial company or third party.

  • 8. Your Account

    When you register for this service, you will be asked to provide a password on your account.
    If you want to purchase goods at 9to9.online website, you need to register first on the site. Registration will aim:

    - To provide information via email about the goods on offer by 9to9.online website
    - To purchase goods
    - To access your account
    - To change your account profile including your address and passwords
    - To review orders
    - When you register, you agree to provide accurate and complete information about your data and provide updated information in a timely manner. 9to9.online guarantees that all information received will be stored and stored securely.

  • 9. Unsubscribe

    Any information that we send to you contain information, to unsubscribe please click unsubscribe.

  • 10. Third Party Site Links

    Links to third party websites are provided on the website for the purpose of convenience. By clicking on a third-party link, you will leave 9to9.online, our site does not support the contents of third-party links and is not responsible for the content of third parties. Privacy and security of third-party site policies may differ from those applicable to 9to9.online.You need to review the privacy policies and other terms of use of third-party sites, in particular, how they collect and use any personal information.

  • 11. Cookies

    Cookies are not just for providing information. They are a small amount of data sent from a site to your browser and stored on your computer's hard drive. Your browser preferences usually have cookies enabled (which means each website can send its own cookies to your browser). Cookies cannot access your personal information, but use it as a unique anonymous identifier.

    Cookies will need to be enabled in your browser to enhance user experience on 9to9.online such as to add products in your cart and access account information.

    If you use a public computer, or share it with someone else's computer, be sure to log out before leaving your computer to protect your account information. Please click log out on the top right corner of the page.